Synchronise records
Create or update contacts, products, properties, invoices, appointments or documents across systems.
API integration services
API integration services that stop people copying data between systems
Digitav connects software through supported APIs so approved information moves at the right point in the workflow, with clear security and failure handling.
What the integration does
API integration connects two or more systems so they can exchange approved data or trigger actions automatically. A useful integration defines ownership, validation, security and what happens when a transfer fails.
Overview
What an API integration can achieve
An API is a controlled way for one application to request information or trigger an action in another. The practical value is simple: staff do not have to copy the same information between systems, and important updates can happen automatically.
We design the integration around the business event that matters—such as a new enquiry, accepted quote, paid invoice, updated property or scheduled appointment—rather than connecting systems without a clear operational purpose.
Scope
Common integration outcomes
Each integration is scoped around the available API, authentication, data ownership and required reliability.
Trigger actions
Send a message, create a task, take a payment, issue a document or start another workflow.
Bring data into dashboards
Combine information from separate platforms into a useful operational or management view.
Control access
Use supported authentication, scoped permissions, logging and secure storage of integration credentials.
Reduce errors
Remove avoidable re-keying and introduce validation before information is sent.
Monitor failures
Record unsuccessful requests and create a clear process for retrying or resolving exceptions.
Operational fit
Good integration design plans for exceptions
External services can be unavailable, credentials expire and records do not always match perfectly. We build with those realities in mind so one failed request does not silently lose important work.
- Validation before sending data
- Clear logs and useful error messages
- Retry rules where appropriate
- Alerts or work queues for manual review
Integration options
Popular platforms
These examples represent common requests, but we can work with other documented services.
Microsoft 365
Outlook, calendars, OneDrive, SharePoint, Teams and Microsoft Graph.
Rightmove and property platforms
Property feed, lead and listing workflows where authorised interfaces are available.
Stripe
Payments, subscriptions, invoices, refunds, webhooks and connected-account workflows.
Twilio
SMS confirmations, alerts, reminders, inbound replies and communication history.
QuickBooks
Customers, invoices, payments and financial status synchronisation.
Other documented APIs
Industry, logistics, identity, mapping, communications and specialist cloud platforms.
Technical planning
What Digitav checks before an integration is built
A reliable integration needs more than two API keys. The discovery stage confirms how data should move, which system owns each field and what must happen when a request fails.
Authentication and access
We confirm the supported authentication method, permission scopes, account ownership and any approval process required by the platform.
Data mapping and duplicates
Fields, identifiers, status values and update rules are documented so records are not copied, overwritten or duplicated unexpectedly.
Failure handling
Logging, retries, idempotency and visible exception queues are designed so a temporary API problem does not silently lose work.
Frequently asked questions
Frequently asked questions about business system integration
Can you integrate with any system?
An integration normally requires a documented and accessible API, suitable permissions and an account plan that allows the required functions.
What happens if the external service is unavailable?
We can record the failed request, retry where appropriate and notify users or place the item into a review queue.
Which system should own the data?
That is agreed during discovery. Defining a source of truth prevents competing updates and duplicate records.
Can old integrations be repaired?
Yes. We can investigate authentication failures, deprecated endpoints, payload changes and unreliable data matching.